Terms and Conditions

Rearranging and Cancelling appointments

If you need to rearrange or cancel an appointment, please make sure you give us at least 24 hours notice otherwise a 50% fee will be charged.


As a courtesy to all our clients, late arrivals will lessen your time spent with us. You will however still be charged the full price for the treatment booked.


Children are welcome in the Salon but we are unable to allow them into the Treatment Rooms.


All treatments we offer can also be purchased as a ‘course of treatments’. If you pay for 5 treatments upfront, you’ll get 6. Payment must be made upfront for the 5 treatments. There is no expiration date on courses and they are also non refundable.

Free Consultations

Consultations are free and available for all our Treatments

Personal Property

You accept full responsibility for your personal property and belongings while on our premises. We accept no responsibility for loss or theft of any of your personal items. Any goods left and not re-claimed within 2 months will be disposed of.

Gift Vouchers

These are available for purchase, either for a particular treatment or for an amount of money.  All vouchers are valid for 4 months from date of purchase.

Mobile Phones

To be considerate to all other clients, please switch off your mobile phone when you arrive for your treatment.

Health Conditions

Please advise us of any health conditions and any medication you are taking as this may affect your treatment with us.


Our prices are subject to change without notice.

Refunds and Exchanges

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from The Pharm. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.


We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.


the-pharm.co.uk takes every care possible to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, The Pharm does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on the-pharm.co.uk some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.

Beauty Secrets will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we expressly exclude:

·       all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity;

·       any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

·       loss of income or revenue;

·       loss of business;

·       loss of profits or contracts;

·       loss of anticipated savings;

·       loss of data;

·       loss of goodwill;

·       wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Accepting these Terms and Conditions

Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to The Pharm and our partners. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of the-pharm.co.uk.

If you have any questions regarding these Terms and Conditions, please contact us:

E: solveig@the-pharm.co.uk
T: +44 (0) 2074853039